Shipping

We need 3 working days to create your handmade jewelry .

We know that when you purchase a lovely piece of jewelry, you are more than eager to receive it and wear it. Waiting for it to arrive can be most frustrating. We are doing everything to minimize the production time of each item, so we can have it shipped sooner.
Please keep in mind that during holiday seasons, or due to bad weather conditions or other unpredictable factors, shipping times may vary.
Estimated delivery time, from the date of dispatch:

USA, CANADA:
DHL Express or Fedex (with tracking tracking): 1-4 working days

EUROPE:
DHL Express or Fedex (with tracking tracking): 1-3 working days

AUSTRALIA, NEW ZEALAND and other countries outside Europe 2-5 working days

Payments

3mjewels.co.uk keeps your payment information secure. Our e-shop never receive your credit card information. We use Secure Payments Gateways such as Paypal and Spripe

Returns and Cancelations

• I gladly accept returns and cancellations

  Contact me within: 7 days of delivery

  Ship items back within: 14 days of delivery

  Request a cancellation within: 12 hours of purchase

   

  The following items can’t be returned or exchanged

  Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale
  Conditions of return

  Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@3mjewels.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@3mjewels.co.uk and we will provide the address to send your item back

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, send us an email at info@aquajools.com and we will provide the address to send your item back

You will be responsible for paying for your own shipping and tax costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@3mjewels.co.uk for questions related to refunds and returns.